Mobile augmented communication for remote collaboration in a physical work context

  • Jana Pejoska-Laajola Aalto University
  • Sanna Reponen MeHackit
  • Marjo Virnes Aalto University
  • Teemu Leinonen Aalto University
Keywords: AR, remote collaboration, communication, informal learning

Abstract

Informal learning in a physical work context requires communication and collaboration that build on a common ground and an active awareness of a situation. We explored whether mobile video conversations augmented with on-screen drawing features were beneficial for improving communication and remote collaboration practices in the construction and facility maintenance services sectors. We used field studies in actual work contexts to map how participants solve physical tasks with remote help powered by augmented video calls, and examined how the drawing feature was used in these contexts. The research data were collected from interviews and job shadowing. The results suggest that augmented video calls enhance remote collaboration by allowing workers to point at task objects and locations, thus potentially improving informal workplace learning.

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Author Biographies

Jana Pejoska-Laajola, Aalto University
Jana Pejoska-Laajola is a doctoral candidate at the Department of Media, School of Arts, Design and Architecture at Aalto University, Helsinki, Finland where she is working with the Learning Environments Research Group.
Sanna Reponen, MeHackit

Sanna Reponen obtained her master's degree from the Department of Media, School of Arts, Design and Architecture at Aalto University, Helsinki, Finland. After her graduation, she started working for MeHackit, Helsinki, Finland. 

Marjo Virnes, Aalto University

Marjo Virnes is a post-doctoral researcher in the Learning Environments Research Group in the Department of Media, School of Arts, Design and Architecture at Aalto University, Helsinki, Finland.

Teemu Leinonen, Aalto University
Dr. Teemu Leinonen is an Associate Professor of New Media Design and Learning at the Aalto UniversitySchool of Arts, Design and Architecture in Helsinki, Finland. He is leading the at the Learning Environments Research Group and in 2014 – 2019 Teemu serves as the Vice Dean for Research.
Published
2017-11-29
How to Cite
Pejoska-Laajola, J., Reponen, S., Virnes, M., & Leinonen, T. (2017). Mobile augmented communication for remote collaboration in a physical work context. Australasian Journal of Educational Technology, 33(6). https://doi.org/10.14742/ajet.3622
Section
Special Issue 2017 - Mobile Augmentation