Using standards to improve performance

Abstract

The purpose of this article is to explore the nature and applications of professional standards for those in the training field. It provides background information regarding the growth of the profession and the creation of professional standards by the International Board of Standards for Training, Performance and Instruction. Detailed attention is given to the use of competencies in clarifying roles within the profession, hiring, establishing job expectations, planning professional growth opportunities, evaluating performance, succession planning, and knowing when training is not the solution to a performance problem. The growing issue of certification is also discussed. Emphasized throughout the article is how competencies enable us to communicate more clearly the roles and functions of the training profession, thereby enhancing professional credibility.